5 Reasons Device Personas and Procurement Matter

Modern business has experienced some of the most significant forced change in recent memory this past year, and as we look forward into the unknown, the need to empower a modern workplace approach to business has never been more important.

The modern workplace is a connected device-based activity. Built on agility, the modern workplace can only be enabled through a combination of the latest technology and digital solutions to improve collaboration and optimise team productivity.

A key component to this enablement is the symbiosis between device personas and procurement. Here’s five reasons why.

1. The right devices, in the right hands, for the right reasons

In the past, it was often commonplace for organisations to adopt a one-size-fits-all approach to their computer strategy. That is, the large majority of staff were given the same computer to work with. But as technology and markets have evolved, so too have workers needs and requirements. The one-size-fits-all approach to device selection wasn’t designed to for the modern workplace.

In every organisation worker’s fall into different persona types based on their roles, subsequently requiring different devices to work at optimal productivity. A graphic designer would have vastly different compute and graphic demands than that of an office administrator for example.

As such, organisations need to identify the different persona types in their business and then build a device strategy from that analysis.

2. Hope for the best, prepare for the worst

If 2020 taught us anything it’s that disruption can occur at anytime without warning. When state and federal governments mandated that those that could work from home, should work from home, organisations across the country scrambled to facilitate it.

Warehouses ran dry, office managers were calling anyone and everyone they could to secure laptops, monitors and anything else that would enable productive remote work for their teams. JB Hi-Fi sales skyrocketed while international supply chains fell apart or became bottlenecked. All the while the one word on everyone’s lips was ‘agility’. Because even though they may have been putting devices in worker’s hands, were they imaged? Were they secure? Were they the right device for that user?

This disruption highlighted the critical need for agility across organisations’ technology procurement and deployment to maintain business continuity.

3. Traditional procurement processes were not designed for the modern workplace

Typically, procurement processes in the traditional sense are very siloed, exhaustive and time consuming. There is many moving parts from the organisation’s procurement officer or IT team, to the IT partner or reseller who then deals with a distributor and then back again. The whole process includes many touch points that together create a long and time-consuming process to simply put devices in the hands of workers. IN many instances, this siloed approach to procurement and deployment can take weeks on end. It’s a process that wasn’t designed for the agile demands of the modern workplace.

A more streamlined and efficient model is needed.

4. IT teams are increasingly being asked to do more with less

Although the complexity of IT systems and environments have been charting on an upwards trajectory, the same can’t be said for IT budgets and resources. Constantly being asked to do more with less, IT teams spend large amounts of time and resources handling mundane tasks like device procurement, provisioning, and deployment. But in a digitally driven world where markets are more competitive and volatile than ever, an organisation’s competitive advantage and market share often hinges on their ability to innovate and drive new revenue from digital initiatives – a task also given to the IT team.

On top of everything else they’re tasked with handling, it begs the question, how much time is there in the day?

It’s almost like IT team could really benefit from something like…

5. Zero touch device provisioning

Zero touch device provisioning and deployment can alleviate your time-poor IT team and put technology in the hands of user’s quickly and efficiently, fully imaged and configured, regardless of where they may be located. Perfect for the modern workplace with staff in multiple locations, and perfect for business continuity with the devices ready to use straight out of the box.

When you couple such a procurement process with a defined and clear device persona strategy, productivity will thrive in your imagined version of the modern workplace.

Stott Hoare understands that undertaking such an assessment is time-consuming and many businesses simply don’t have the necessary resources to do so. Which is why Stott Hoare offer persona evaluation services as part of our 5-phase approach to device procurement.

Stott Hoare in partnership with Microsoft offers a complete range of products and services to assist your business in addressing the persona and procurements needs of the modern workplace.

For over 40 years, our friendly and experienced information technology experts have been providing our clients with the most suitable and cost-effective solutions.

To learn more about our 5-phase approach to device procurement, or to discuss our device persona evaluation services, reach out to our friendly team of experts today.

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