Are you compromising customer service if your staff work remotely?

Are you compromising customer service if your staff work remotely?

Remote working has seen a huge increase in recent years. With the rise of technology and the desire for choice in workspace, many organisations now offer their workforce more flexibility. As with any change, there are some kinks that must be ironed out but the benefits mean more and more are joining the revolution of mobility.

Working anywhere, anytime

Flexible remote working doesn’t necessarily mean your staff work exclusively from the ‘home office’. Rather, it is about finding the right balance for your business. This could mean having the majority of your staff working from home whenever they want or simply affording the flexibility for staff to work while in transit, at events or when they just can’t get to the office. The benefit of today’s technology and mobile solutions means you can define the best solution for your organisation based on the needs of your staff and customers.

Maintaining that personal touch

Many of the industries leaping into mobility first are those who previously relied on close collaboration, whether it is between staff or between the workforce and their customers. Despite the move to digital, we continue to expect a personal, human experience in everything we do. Going mobile doesn’t mean this must be sacrificed. By investing in the right tools for the job, implementing the right software and having a set of guidelines for your staff to follow when working remotely, ensuring collaboration and good customer service is more likely.

Setting up for success

One of the most important parts of remote work is the equipment available to your workforce. Offices are typically fitted out with everything someone needs, with the ability to go to a storeroom or tech team to get anything else. A lot of this stuff is also quite bulky and far from portable.

Transitioning to mobile technology is crucial for the remote worker, whether they use it daily or only in specific situations. HP for example, has a great range of hybrid devices that make mobility easy, from desktops to laptops and tablets. These come packed with Intel® Processors too which do a great job at accelerating the performance of your machine.

If your staff work predominantly from home, it is also important to ensure their home office is prepared to suit the business needs. Many companies actually conduct home audits to check if staff are set up correctly in order to comply with health and safety guidelines.

Giving your staff mobility and flexibility can greatly benefit your workforce and business outcomes. In fact, many companies have already seen positive effects, with increased productivity and efficiency, reduced employee turnover and a decrease in business costs. It’s unlikely to cause a decrease in customer service if you have the right processes and technology in place. Be the driver in workplace transformation and see how the power of mobility can help your staff offer better results for your customers. Talk to Stott Hoare to see how we can help make it happen.

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© 2019 Stott Hoare
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